Terms & Conditions

iStadia MarketPlace Terms and Conditions

1. Our contract
When you place an order to purchase a product from istadia.com, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

2. Returns
Please review our Returns Policy, which applies to products purchased from us. In addition to your 30-day returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven business days. Details of this statutory right and an explanation of how to exercise it are provided in the order confirmation e-mail and in the Returns Policy.

3. Pricing and availability
We list availability information for products sold by us on the website. Availability information which is in the form of daily stock levels are guides only. Beyond this, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. We will inform you by e-mail if any products you order become unavailable.
Prices are subject to change at any time. However prices are verified as part of our dispatch procedures.
Occasionally a product or book may be mispriced (not subject to a deliberate price change). If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

4. Customs
When ordering goods from istadia.com for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be payable by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from istadia.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

5. Children
istadia.com does not sell products for purchase by children. We sell children's products for purchase by adults. If you are a member of iStadia you will be aged 14 or over and it is with this understanding that you have your parents or guardian’s permission.

6. Electronic and digital communication
When you visit istadia.com or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you agree to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

7. Losses
istadia.com will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. istadia.com does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct.

8. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Terms & Conditions at any time. You will be subject to the policies and conditions of our general iStadia Terms and Conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

9. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

10. Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

11. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You agree, as we do, to submit to the non-exclusive jurisdiction of English law.

12. Our details
istadia.com is the trading name for iStadia Ltd.
This website including the "MarketPlace" is owned and operated by iStadia Ltd.
iStadia Ltd
41 Market Place
Henley-on-Thames
Oxon, RG9 2AA
United Kingdom

Registered in England No. 5908279
VAT Reg. No. 922 3388 29
You can contact us by visiting www.istadia.com/contactus

Notice and Procedure for Making Claims of Infringement
istadia.com is the trading name for iStadia Ltd. We respond expeditiously to intellectual property rights owners who complete and submit the details required below to communicate concerns of any alleged infringement.
Upon receipt of a Notice Form we may take certain actions, including removing information or an item, all of which are taken without any admission as to liability and without prejudice to any rights, remedies or defenses, all of which are expressly reserved. Furthermore, in submitting a Notice Form, you grant to istadia.com and its affiliates the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display its content throughout the world in any media. This includes forwarding the Notice Form to the parties involved in the provision of the allegedly infringing content. You agree to indemnify iStadia.com and its affiliates for all claims brought by a third party against istadia.com or its affiliates arising out of or in connection with the submission of a Notice Form.

ISBN-13, Defined: "ISBN-13" stands for International Standard Book Number and is a thirteen (13) digit identifier that can be found on some book listings under "Product Details". If a book listing does not have an ISBN-13, it will have an ASIN instead.
Important Warning: giving false, misleading or inaccurate information in the Notice to iStadia.com may result in civil liability. You should contact a solicitor should you have any questions.
Violation of Intellectual Property
If you believe that your intellectual property is being violated by an item or information on the istadia.com site, please contact us as soon as possible detailing specifically and accurately where you believe this has occurred. Please send via email, PDF or Fax to:

info@istadia.com
Subject Line: Claim of Infringement
or
FAX: +44 (0870) 133 6271
(We will accept a signed PDF via email with the subject line "Claim of Infringement" or Fax, unless by prior agreement we have agreed with you for an alternative receipt mechanism).